{"product_id":"9780627025877","title":"Managing Tourism Services - A Southern African Perspective 3rd Edition","description":"\u003cp\u003eThis edition of managing tourism services strives to promote and instil a strong customer-centric orientation in the reader. Therefore, the title places strong emphasis on service orientation and the content focuses on managerial functions as a means of enhancing the experience of the tourist. This has led to the introduction of new chapters such as service people management and the consequence of tourism. Several existing chapters are rewritten to enhance the customer-centric and service-orientated focus of this edition. Several new South African case studies and applications are included to ensure a truly South African perspective.\u003c\/p\u003e\n\u003cdiv class=\"book-contributors\"\u003e\n  \u003cp class=\"contributor-item\"\u003e\n    \u003cspan class=\"contributor-role\"\u003eAuthor\u003c\/span\u003e\n    \u003ca href=\"\/search?q=Author+A.+Bennett\" class=\"contributor-link\"\u003eA. Bennett\u003c\/a\u003e\n  \u003c\/p\u003e\n  \u003cp class=\"contributor-item\"\u003e\n    \u003cspan class=\"contributor-role\"\u003eAuthor\u003c\/span\u003e\n    \u003ca href=\"\/search?q=Author+C.J.+Jooste\" class=\"contributor-link\"\u003eC.J. Jooste\u003c\/a\u003e\n  \u003c\/p\u003e\n  \u003cp class=\"contributor-item\"\u003e\n    \u003cspan class=\"contributor-role\"\u003eAuthor\u003c\/span\u003e\n    \u003ca href=\"\/search?q=Author+L.+Strydom\" class=\"contributor-link\"\u003eL. Strydom\u003c\/a\u003e\n  \u003c\/p\u003e\n\u003c\/div\u003e","brand":"A. Bennett,C.J. Jooste,L. Strydom","offers":[{"title":"Default Title","offer_id":47377410424995,"sku":"9780627025877","price":935.0,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0741\/7836\/3555\/files\/img_9780627025877_ac9cae0e-e8ab-41b7-bd68-7afd7d337132.jpg?v=1776483007","url":"https:\/\/graffitibooks.co.za\/products\/9780627025877","provider":"Graffiti Books","version":"1.0","type":"link"}