{"product_id":"9781869286064","title":"Customer Service Management - A Holistic Approach","description":"\u003cp\u003eA framework for understanding the core issues in customer service delivery and management, using a holistic approach. Includes activities, providing the optimal usage of notional hours within the SAQA framework, and the application of an industry-related project.\u003c\/p\u003e\n\u003cdiv class=\"book-contributors\"\u003e\n  \u003cp class=\"contributor-item\"\u003e\n    \u003cspan class=\"contributor-role\"\u003eAuthor\u003c\/span\u003e\n    \u003ca href=\"\/search?q=Author+E.+Engelbrecht\" class=\"contributor-link\"\u003eE. Engelbrecht\u003c\/a\u003e\n  \u003c\/p\u003e\n\u003c\/div\u003e","brand":"E. Engelbrecht","offers":[{"title":"Default Title","offer_id":47377385128099,"sku":"9781869286064","price":585.0,"currency_code":"ZAR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0741\/7836\/3555\/files\/img_9781869286064_fb0fdc79-5e2c-40ff-be6b-f008d8142133.jpg?v=1776608639","url":"https:\/\/graffitibooks.co.za\/products\/9781869286064","provider":"Graffiti Books","version":"1.0","type":"link"}